FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Do you ship internationally?
Yes — we ship worldwide! Enjoy free UK delivery on orders over £45. International shipping rates are calculated at checkout and may vary by location.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. Simply click the link or enter the number on the courier’s website to track your delivery in real time.
Can I change or cancel my order?
We process orders quickly to ensure you receive your products as soon as possible. If you need to make changes or cancel your order, please contact us at 📧 info@truskn.co.uk within 24 hours of placing it.
Return Policy
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unopened, in their original packaging, and accompanied by proof of purchase. Please see our Refund & Returns Policy for full details.
How do I return an item?
To initiate a return, email 📧 info@truskn.co.uk. Once approved, we’ll send you a return shipping label and full instructions on how to send your item back.
When will I receive my refund?
Refunds are typically processed within 10 business days after we receive and inspect your return. Please note that it may take additional time for your bank or payment provider to post the funds back to your account.
Our Products
Are your products vegan and cruelty-free?
Absolutely. All TRU SKN products are 100% vegan and cruelty-free, reflecting our commitment to ethical beauty.
Do your products contain parabens or sulfates?
No — our formulas are free from parabens, sulfates, and other harmful chemicals. We prioritise clean, skin-friendly ingredients in every product.
How do I choose the right shade?
We offer a shade guide on each product page to help you find your perfect match. Still unsure? Email us at 📧 info@truskn.co.uk, and our team will be happy to assist.
Customer Support
How can I contact customer service?
Our team is here to help. Email us at 📧 info@truskn.co.uk, and we’ll get back to you promptly during business hours.
Do you offer gift cards?
Yes! We offer digital gift cards in a range of denominations — a perfect way to share the TRU SKN experience with someone special.
Do you have a loyalty program?
Not yet — but stay tuned. We’re working on exciting perks and rewards for our TRU SKN community.
Can I place an order over the phone?
At the moment, all orders must be placed online to ensure the highest level of security and convenience.
Packaging & Sustainability
Is your packaging eco-friendly?
Yes. Sustainability is a core value at TRU SKN. Our packaging is recyclable, and we’re continuously working to reduce our environmental impact.
Can I recycle your product containers?
Absolutely. Most of our packaging can be recycled — just check your local recycling guidelines to ensure proper disposal.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight to maintain their quality and performance.
Stay Connected
How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our homepage to receive product launches, exclusive offers, and beauty tips straight to your inbox.
Where can I follow TRU SKN on social media?
Join the TRU SKN community on Instagram, TikTok, and Pinterest for tutorials, behind-the-scenes content, and more.
Still need help? Reach out to us anytime at info@truskn.co.uk