Refund policy

Effective Date: October 10, 2025

Thank you for shopping with TRU SKN. We want you to love your purchase, but if for any reason you’re not fully satisfied, we’re here to help. Please review our policy below for details on returns, refunds, and your rights as a customer.

 

SECTION 1 – RETURNS

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, items must:

  • Be in the same condition you received them

  • Be unworn, unused, and unopened

  • Include all original packaging, tags, and seals intact

  • Include proof of purchase (e.g., order confirmation or receipt)

To start a return, email us at 📧 info@truskn.co.uk. Once your return is approved, we’ll send you a return shipping label and instructions for sending your item back.

⚠️ Important: Items returned without prior approval will not be accepted.

 

 

SECTION 2 – RETURN SHIPPING COSTS

  • If your item is defective, damaged, or incorrect, return shipping costs will be covered by us.

  • For all other returns (e.g., change of mind), the customer is responsible for the return shipping costs.

 

 

SECTION 3 – DAMAGES & ISSUES

Please inspect your order immediately upon arrival and contact us if:

  • Your item is defective or damaged

  • You received the wrong item

We will review the issue and arrange a replacement, repair, or refund where appropriate. Please contact us at 📧 info@truskn.co.uk within 7 days of receiving your order.

 

 

SECTION 4 – EU 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days — for any reason and without explanation.

The item must still meet our return eligibility requirements: unused, unopened, with all original packaging and proof of purchase.

 

 

SECTION 5 – REFUNDS

Once we receive and inspect your return, we will notify you of the status of your refund:

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Please note that your bank or payment provider may take additional time to process and post the refund.

  • Partial refunds may be issued for items not in their original condition, damaged, or missing parts not due to our error.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at 📧 info@truskn.co.uk.

 

 

SECTION 6 – REFUND METHOD

All refunds will be processed back to the original payment method used for your purchase (e.g., credit/debit card, PayPal).

 

 

SECTION 7 – INTERNATIONAL ORDERS

  • Customs duties, taxes, and import fees for international orders are non-refundable.

  • Customers are responsible for return shipping costs on international returns, unless the item is defective.

 

 

SECTION 8 – FURTHER ASSISTANCE

If you have any questions or concerns about your return or refund, please reach out to our customer support team:

📧 Email: info@truskn.co.uk

We aim to resolve all issues promptly and ensure you have the best possible experience with TRU SKN.