Shipping policy

Effective Date: October 10, 2025

Thank you for shopping with TRU SKN. We are committed to ensuring that your order is processed quickly and delivered efficiently. Please review our Shipping & Delivery Policy below for full details.

 

SECTION 1 – ORDER PROCESSING

  • Processing Time: Orders are typically processed and dispatched within 1–3 business days from the date of purchase.

  • Peak Periods: During high-demand seasons, holidays, or product launches, processing times may take slightly longer.

  • Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email containing your tracking details.

 

 

SECTION 2 – SHIPPING RATES & DELIVERY TIMES

  • Free Shipping: We offer free standard UK shipping on all orders over £45.

  • Standard Shipping: For orders under £45, standard shipping rates apply. Final shipping costs will be calculated and displayed at checkout.

  • Estimated Delivery Time: Standard UK delivery typically takes 1–3 business days from dispatch.

International Shipping:

  • European Union (EU)

    • Standard Shipping:
      £10.95 — typically takes 3–7 business days from dispatch.

  • Worldwide (Rest of World)

    • Standard International Shipping:
      £19.95 — typically takes 7–14 business days from dispatch.

  • Please note that customs duties, import taxes, and other fees may apply in your country and are the responsibility of the customer.

Delivery times provided are estimates and not guaranteed. Delays caused by postal services, customs inspections, or other external factors are outside of our control.

 

 

SECTION 3 – ORDER TRACKING

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your delivery status. Please allow up to 24 hours for tracking information to update after dispatch.

 

 

SECTION 4 – LOST, DELAYED OR DAMAGED ORDERS

  • Lost Orders: If your order has not arrived within the expected delivery window, please contact us at info@truskn.co.uk. We will work with our delivery partners to investigate and resolve the issue.

  • Damaged Orders: If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will arrange a replacement or issue a refund where appropriate.

Please note: TRU SKN is not responsible for incorrect delivery information provided by the customer. Ensure your shipping address is accurate at the time of purchase.

 

 

SECTION 5 – CONTACT US

If you have any questions about your order, shipping times, or delivery status, our customer support team is here to help.

📧 Email: info@truskn.co.uk

 

 

Thank you for shopping with TRU SKN. We appreciate your support and strive to provide the best shopping experience possible from checkout to delivery.